Contact form
How can i help you?
FAQ’s
-
Made-to-order jewelry means: I don’t have a stock, and make your jewelry when the order comes in.
I make your order in the metal , size and stones of your choise.
This gives you the chance to adapt a piece if you wich for. If you wich gold or annother stone, there will be a price change.
-
I mostly do handpush engraving, so i prefer to engrave only prescious metals as silver and gold.
-
It takes about 2 to 5 weeks creation time before being able to ship your jewelry.
One of a kinds - are ready to ship - takes 3 days to pack and ship your item.
-
No, i don’t do gold or silver plating. I make eveything in solid silver or solid gold because i want to give you the best jewelry that lasts for generations. You get worth for you mony.
-
I don’t do custom orders regulary, but I make exeptions if the piece is within my niche, within my skills and if it fit’s in my time schedule.
A custom order can take up to 4 months or longer to complete, depending on the complexity of the piece.
A custom order will cost more due to making the design and quality as needed it to be. As probably it will be a piece that I never made before, it needs more time to make and a practice piece to check the quality.
The minimum cost for a custom desing will be 500€ makingtime without the cost of metal and stones for gold projects; 250€ makingtime for silver pieces (olso without the metal and stone price). The price will be given you before start, and you will need ro confirm before I start making.
A deposit is required before the start of the making proces by 70% of the bespoke price for gold projects and 50% of the full price for silver pieces. The item will only be shipped until the full balance is paid.
There will be no return or exchanges with custom pieces. You recieve it as you order it.
-
I work in sterling silver, 18k gold, 14k gold, white gold with palladium, yellow gold or rose gold, not in platinum (yet).
Mostley i make my collection in silver to reduce the costs, but every piece of my collection can be made in gold.
-
* DHL Express: about 3 days to max 5 days world wide
* Standard shipping:
Benelux : 3 to 5 days
Eu: 1 to 2 weeks
Us, Canada, all out Eu: 2 to 3 weeks.
-
Yes, of course. Every piece of my collection can be adapted in an other metal (silver, 14gold, 18k gold, white yellow or rose gold), other stone, or smaller wider, … Just give me a shout trough the contact form on this page, and i will e-mail you back what is possible and what not.
Offcourse the one-of-a-kind items comes as they are. There is no adjustable option.
-
It depends on the design if a ring is resizable.
It depends if it containes stones, and what kind of stones, (diamonds - yes, a full alliance - no) if the ring has a pattern so it won’t be ruined, if it's engraved,…
I will only resize a ring that is made by me, so I know how it was made.
You can fill in the contact form (add a picture) and I will see what I can do for you.
-
When you ordered the wrong ringsize, you can send the ring back at me and i will resize your ring. If the ring is not resizable i will make a new one for you after recieving the ring.
The one of a kind items are not resizable unless it’s mentioned in the description of the item.
Sending costs and resizing costs are for the cusomer.
-
I make all the jewelry myself, i’m a goldsmith and handengraver, and i set the stones too. Only a minor basic item is bought, but from my trusted supplier so I know they give me good quality.
Every piece is made in my home workshop in Belgium /Aarschot.
-
Wait until the time I recommend to receive your package (in previous section) has passed before getting in touch. Check for delivery company strikes in your area.
-
Fill in a contact form and I will try to check what went wrong, and how it can be solved.
-
Take a picture in the state how you received your package, send it to my email address with the picture.
Contact
For all customer and sales inquiries, please contact:
If you have a questions or want to addapt a jewelry at your wishes, (in gold, other stone) please a-mail me,
or fill in the contact form.
Customer service:
orfahandengraving@gmail.com
Newsletter
Be the first to know about our new collection
launches, special offers & other updates. I promise I won’t spam you.
Follow me :
Follow me on Instagram to catch up the latest news or to see how I make your jewelry:
@Instagram: OrfaHandEngraving
@Pinterest: OrfaHandEngraving
@YouTube: Orfa Hand Engraving

